Once we receive your order, your test kit will be dispatched by our laboratory partner within 48hrs. All PCR test kits are shipped next-day Special Delivery because they're often time-sensitive. We are also trying to send all antibody kits for next day delivery but Royal Mail are struggling with the large volume of kits being posted and it's generally taking four to six days to receive a kit after ordering.
Knowledge Base
All the resources you need to understand COVID-19, coronavirus testing and stay up-to-date with the latest news and developments.
Frequently asked questions
We've gathered together a list of the most common questions people have. If you can't find the answer you're looking for please do get in touch.
Self-tests for you and your family
Royal mail has designated certain post-boxes as "priority" for use with coronavirus testing. We strongly recommend using these to return your sample in the prepaid envelope contained in your kit.
When returning your samples, use the Royal Mail service finder to check the location of your nearest priority postbox.
The PCR test is a combined throat and nose swab. A detailed instruction leaflet is included in your kit and you candownload a copy here. Public Health England have produced a video to guide the sample collection process.
This test is a finger-prick blood test, full instructions on how to collect your sample are included with your kit and you can download a copy here.
It is important to ensure you are well hydrated and that your hands are warm before you take the test. Placing your hand in a basin of warm water is a good way to warm up the hand.
Our laboratory partner has produced a useful instruction video for taking a finger prick blood sample.
Once your sample has been received back in the laboratory, we aim to get your results to you within 48 hours. You will receive an email containing your result and an explanation of what it means. We take you through a process to verify you email before receiving results to ensure that it's secure.
The SARS-CoV-2 IgG antibody test by Abbott is CE-marked and has approval for use by Public Health England. This approval was based on blood samples collected using a traditional blood draw (venesection).
The laboratory we use (The Doctors Laboratory) has tested the finger-prick blood sampling method with the Abbott IgG antibody test and found it to be as accurate as with traditional blood-drawn samples.
No, we don't offer this test. You must send your sample to our laboratory partner for analysis. The rapid test is not accurate enough to be reliable and has not received approval for use in the UK.
Firstly, it is important to be clear that our test kits may only be sold to adults.
The PCR test has been used to detect coronavirus in children. While there is no recommend age limit to using the swab kit, very young children may find it unpleasant. If you're worried that your child may have coronavirus, we recommend consulting a healthcare professional.
The research we have on the antibody test was conducted in adults so we don't yet know for certain that it works in children. It is likely that it will and we will probably know for certain quite soon. In the meantime, we wouldn't recommend using the antibody test in children.
Testing for your business
We recognise that all businesses are facing challenging circumstances at the moment. We offer flexible pricing models in line with your requirements with substantial discounts from consumer prices.
Please contact us to discuss costs.
Every business is unique and has different requirements. Our team of doctors will discuss how COVID-19 testing can meet your needs.
We offer self-test kits that your staff can use, online instruction or we can arrange for a healthcare professional to visit your workplace. We'll deliver a bespoke sampling solution whatever your needs.
Samples are analysed by our accredited lab partner, The Doctors Laboratory in London. We offer various options for sample logistics depending on your requirements.
Results will delivered to your staff directly via email and to a nominated person in your company if staff consent. We're GDPR compliant and we handle staff consent online.
Once we have samples in our lab we can typically deliver results in less than 12 hours for antibody tests and around 24 hours for PCR swab tests.
Our lab processes samples 24/7 so you get the results you need every day of the week.
We have robust processes and logistical support that can handle large volumes of testing as required. We can comfortably support thousands of tests per week.
We're a UK enterprise and currently only offer testing in the UK. If you need testing in other territories then please discuss this with us as other options may be available to support you.