We have processed thousands of coronavirus tests and deliver results quickly in the vast majority of cases. However, it's important to be clear about what we can and cannot guarantee.
Delivery of Test Kits
Self-test kits are dispatched by DPD using a next-day delivery service and you will be provided with tracking information. Delays in delvery are rare but, once dispatched by us, we have no direct control over delivery and cannot accept liability for delays.
Return of Samples
Self-test kits come with a Royal Mail Tracked 24 return envelope to get your sample back to the lab for analysis. The vast majority of samples are delivered to the lab the day after Royal Mail collect from your post-box. However, please bear in mind that last collection times vary and there are no collections (or lab deliveries) on Sundays or public holidays. We have no direct control over samples once they're in the Royal Mail network and cannot accept responsibility for delays in sample return. If your sample is time-critical, please consider either dropping it off in person to the lab or using an alternative courier / delivery service.
Sample Analysis Times
The overwhelming majority of results (~98%) are returned within 48 hours of samples being received in the lab. However, there could be occasions beyond our control where testing volumes rise suddenly and analysis takes longer. We do not own the lab we work with and have no direct control over this. We can't take responsibility for losses (financial or otherwise) caused by the time between the sample being taken and the result being received. However, we will refund in full any tests that longer than 60 hours to analyse once the laboratory have received them.
Excellent Customer Service
We pride ourselves on delivering the best customer service experience possible and our customers agree in their reviews on Trustpilot. We will always respond to you quickly and kindly and will always do our best to help you.