COVID-19 PCR test & certificate for outbound travel from the UK in <24 hours guaranteed.

Once we receive your order, it will be dispatched same-day for orders placed before 2pm (Mon - Fri) or next-day using DPD tracked next-day delivery. You'll receive a confirmation email containing your tracking number when your kit has been dispatched.

Orders placed from 2pm on Friday to Sunday will be dispatched on Monday (or next working day) and will not be received until Tuesday. Similarly, kits cannot be dispatched on public holidays.

Yes, if you need to collect a kit in person please contact us.

Some countries require the PCR test to be collected by a healthcare professional. We've teamed up with a pharmacy in Richmond who can take your swab for you. Please contact us if you need this service.

You can either return your sample in-person, use a courier of your choice or use the included Royal Mail Tracked 24 envelope.

If you are returning samples using the included Royal Mail envelope, you muct use one of their designated "priority" postboxes. You can use the Royal Mail service finder to check the location of your nearest priority postbox.

Please note, Royal Mail Tracked 24 is not a guaranteed delivery service and we cannot take responsibility for samples that are delayed in delivery by Royal Mail (or other service). We strongly recommend you to drop your sample off in person to the London or Manchester labs if you are able to.

To guarantee receipt of your sample, we recommend dropping off in-person in London or Manchester if you are able to do so.

Between 7am - 7pm Monday to Friday and 7am - 1pm Saturday samples can be delivered to:

• The Doctors Laboratory Patient Reception
• 76 Wimpole Street
• London
• W1G 9RT

You can download a map to the patient reception here.

Outside of the above hours and for couriers, samples can be delivered to the main laboratory at:

• The Doctors Laboratory
• The Halo Building
• 1 Mabledon Place
• London
• WC1H 9AX

Samples delivered to the main lab need to be taken to the entrance at the rear of the building, on Flaxman Terrace road, directly opposite "Mabel's Tavern" Pub. Just ring the buzzer and one of the lab staff will come and take the sample(s) from you. You can download a map here.

Alternatively, samples can also be dropped off at the Manchester lab:

• The Doctors Laboratory
• Regents Place
• 4 Windsor Street
• Salford
• M5 4HB

The Manchester lab couriers samples to London daily. Drop off your sample by 14:00 or 21:00 on Mon-Fri and by 21:00 on Sat & Sun

We provide 24hr tracked return envelopes for your sample but Royal Mail do not deliver on Sundays or public holidays. If you need your sample to arrive at the lab on a Sunday or Public holiday then you should drop it off in-person or use a courier.

Once your sample has been received in the laboratory, we aim to return your result within 24 hours.

You will receive an email containing your result and an explanation of what it means. You'll also receive a certificate with our PCR Test Travel Service. We take you through a process to verify your email address before receiving results to ensure that it's secure.

We include your sample date and result date on your signed result certificate, along with key personal information including your passport number. The sample date is the date that your sample was taken. This is usually the date that must be within the testing window required by your destination country.

The result date is the date that your result was reported by the lab, which will be within 24hrs of the lab receiving your sample.

You can download an example of our test certificate and check that it meets your requirements.

Although we have worked hard to make sure our certificates provide the key details required for travel, we cannot be held responsible if a destination country chooses not to accept it as proof of testing.

We're a government-listed provider of coronavirus testing and we use The Doctor's Laboratory (TDL) for our travel testing. They are a UKAS accredited lab (i.e. accredited by the government's regulatory agency) and approved for use by Public Health England. Their status as an accredited laboratory can be easily verified on the UKAS website and an accreditation certificate downloaded.

The PCR test is a combined throat and nose swab. A detailed instruction leaflet is included in your kit and you can download a copy here. Public Health England have produced a video to guide the sample collection process.

We only dispatch kits Monday to Friday (before 2pm) via DPD next-day delivery. If you order on a Saturday or Sunday, your test kit will be dispatched on Monday, to arrive on Tuesday.

Firstly, it is important to be clear that our test kits may only be sold to adults.

The PCR test has been used to detect coronavirus in children. While there is no recommended age limit to using the swab kit, very young children may find it unpleasant. Some countries do not require young children (e.g. under 12) to be tested but you should check the requirements for your specific destination.

Self-test kits are dispatched by DPD using a next-day delivery service and you will be provided with tracking information. Delays in delivery are rare but, once dispatched by us, we have no direct control over delivery and cannot accept liability for delays. We highly recommend you order test kits well in advance of when you need to take your sample.

Self-test kits come with a Royal Mail Tracked 24 return envelope to get your sample back to the lab for analysis. The vast majority of samples are delivered to the lab the day after Royal Mail collect from your postbox. However, please bear in mind that last collection times vary and there are no collections (or lab deliveries) on Sundays or public holidays. We have no direct control over samples once they're in the Royal Mail network and cannot accept responsibility for delays in sample return.

Please be aware that the Royal Mail next-day delivery service is NOT guaranteed. We advise you to drop off samples in-person to the labs in London or Manchester (see FAQ below for more details) if you are able.

The vast majority of results are returned within 24 hours of the lab receiving the sample. However, there could be occasions beyond our control where testing volumes rise suddenly and analysis takes longer. We do not own the lab we work with and have no direct control over this. We can't take responsibility for losses (financial or otherwise) caused by the time between the sample being taken and the result being received. However, we will refund in full any tests that take longer than 24 hours to analyse once the laboratory has received them.

We provide as much information about our tests and their stuitability for destination countries as possible but coronavirus is rapidly changing and countries may alter their entry requirements at short notice and without warning. We cannot accept liability for costs incurred if your destination country or airline refuses to acccept our test / certificate.

We strongly advise you to check the entry requirements for your destination country before purchasing tests.

We pride ourselves on delivering the best customer service experience possible and our customers agree in their reviews on Trustpilot. We will always respond to you quickly and kindly and will always do our best to help you.

On rare occasions the PCR test can fail to give a result. In this case, we would require another sample. The failure rate is very low at approximately 0.15%.