Get help fast from our Help Centre

If you have a query about testing, we've almost certainly answered it in our Help Centre so this should be your first port of call.

Our Help Centre will also help you quickly if you have a problem / query with a test you've already purchased. Using the Help Center allows us to prioritise existing customers.

Business Address

Kemp House
152-160 City Road

Email Address

Please note

  • We do not have a manned phone line.
  • We send results 24/7.
  • Our core business hours for general enquiries are from 9am-5pm, Monday to Friday.
  • We can respond to urgent enquiries from existing customers up to midnight, 7 days a week. Between midnight and 8am we have no staff to respond to queries.